Obviously you need to listen to their concerns about the car and give them what they want. I know that this can be very hard to do, but it is the job of any shop to make the customer happy. There are a lot of way to do that but the best way is to listen to them.
The people that restore these cars expect perfection, and they are spending a lot of money to get it. An average custom car or restoration can easily exceed $70,000 and usually does. That is a boat load of money.
Now for that meat and potatoes of this article. If you’re a customer looking for a high quality shop first you should look at what past customers are saying about that shop. You need to use discretion here because some customers are just vindictive and have nothing good to say.
So you should weigh the good against the bad. Most shops that practice high quality restoration work don’t have a lot of customers that are saying bad things about them. But we are still human beings and accidents will happen, but no shop should charge you for an