Research the domestic repair shop
It is always smart to research every domestic car repair shop that is on your list. It is your biggest arsenal against devious mechanics. A thorough and intensive check should be conducted through all avenues-the Internet, Better Business Bureau, word of mouth, etc. Verify whether it is an insurance approved accident repair centre or not; what is its reputation; are there any complaints or praises for its mechanics at sites like the Better Business Bureau etc. This research alone would go a long way in weaning out the bad ones.
Ask for recommendations
Nothing works better than the recommendation of a person who had actually availed the services of the car repair shop. With most of your friends, families, and neighbors owning a car, it is not too difficult to get the feedback about their vehicle repair shops. Next rank these recommendations based on how long they have trusted that shop with their car repairs. For example, if a shop is being used by a person for ten years, it is more credible than the shop used for just a couple of months.
Ask plenty of questions
Ensure that you paying a visit to the garage and having a word with the mechanic preferably on the face. If not feasible, speak over the phone. While talking with him, do not hesitate to ask plenty of questions. The questions can cover topics like the pricing, guarantees or warranties, the mechanic’s experience, any awards won by them, their way of handling customer complaints, etc. While at it, also enquire about the repair work that you require. Asking these questions will make it apparent to the mechanic that you are deeply involved with your car and you are not going to be an easy target to take advantage of. If you feel any hesitancy or lack cooperation from the mechanic, red flag the garage the move forward. The chances are that you would be the perfect bait for a swindle there.
Show an interest in your car
Try not to dump your car at the garage and move to the office. Staying with your car would force the mechanic to ask for your permission before going ahead with any unnecessary repair work than what was planned. Thus, it would also give you the opportunity to ask for a detailed explanation of the repair and the need for it. You can also inform beforehand about seeking permission before any extra repair work is executed. This would let the mechanic know that are quite alert to our car and mend his way early.
Request to see the problem
Many customers do not realize that they have a legal right to see the damaged part. This works twofold. Foremost, it helps you ascertain that the part was defective and needed replacement and second that the mechanic had not simply cleaned the original part and charged you for a replacement that was never installed. While asking for the damaged part, always request to see the problem as well and ask for an explanation as to why the replacement was needed in the first place. Do not hesitate to ask for a new part and compare the same to understand the damage better.