Do Your Research
Check with the Better Business Bureau to see if the company is a member. The BBB keeps records of reviews given by customers for the companies they accredited. Ask people in your real life if they know of a specific business they trust. Internet searches for reviews of companies need to be taken lightly because a growing amount of reviews and recommendations are false campaigns by public-relations firms to enhance a company’s image. Remember, trust, but verify.
Once you have found a few truck repair shops, see if an online search will give you the information on who works there and how much training they have received. When ready, call a local shop and talk to a manager, tell them why you called and that you would like to visit. While there, look around; is the receiving area clean and is everybody dressed well? Do not expect the shop area to be spotless, but does it look organized?
Questions You Should Ask
- Do the employees here have degrees or accreditations?
- Are the technicians ASE (Automotive Service Excellence) certified? Automotive technicians receive these awards through testing. These awards mean the mechanic is certified in all practical knowledge one might need on a day-to-day work basis. These awards range from basic knowledge to advanced levels.
- Will the shop supply an itemized invoice with explanation of the repairs?
- Is the garage a member of any repair service organization?
- What payment options and guarantees or warranties do they provide?
Sometimes rumors abound about how shops are just rip-offs who want to charge you as much money as they can.
These rumors could not be further from the truth. Shops are here to give you excellent service and repair your vehicle appropriately so that it works to the highest safety standards set by the company who built your truck. Customer safety and satisfaction are job one.
Once you are satisfied with your choice, make an appointment and set your mind at ease